BOOM! Return Policy
We stand behind our products!
We think you’re going to love your Boom. However, if you aren’t completely satisfied
with your purchase, you can return or exchange your item(s) within 60 days of
Been a bit longer? We’ve got you covered. You can return your Boom for store credit up
to one year after your original purchase.
To report a damaged product, quality or shipping issue, please contact our customer
service team for assistance: firstname.lastname@example.org.
Returns & Exchanges
Returns are refunded to the original payment method (original shipping costs are not
Exchanges ship free and are offered on products of equal value only. Only U.S. &
Canadian orders are eligible for exchanges.
Returns and exchanges are processed promptly, usually within 3-5 business days of
If you purchased a Boom Bag, all products within the bundle must be returned—partial
refunds will not be issued.
BOOM! monitors return activity for abuse and reserves the right to limit returns or
exchanges. All returns are subject to validation and approval at BOOM!’s sole
Ready to start a return or exchange?
Simply grab your order ID number (You can find it in your confirmation email or on the
packing slip enclosed in your order package) and click here to visit our easy, self-serve returns portal.
Start US Return
Please reach out to our customer service team for assistance: email@example.com.
To be eligible for a refund, international orders will need to be returned at the customer’s
expense within 60 days of purchase. Please reach out to our customer service team for
If you received damaged merchandise, please retain the box, packaging and all
contents. Contact us as soon as possible at firstname.lastname@example.org and include a photo(s) of the damaged item for assistance.
Order Cancellation & Modifications
We’ll process your orders promptly so it arrives as quickly as possible.
We will do our best to accommodate requests to cancel or modify an order within one
hour after an order is placed; cancellations and modifications are not possible after an
order has been processed.
For security purposes, we are unable to redirect a shipped parcel to a secondary
shipping address. If a shipper is unable to complete delivery to the original shipping
address provided, the parcel will be returned to the fulfillment center and processed as
We cannot retroactively apply a discount code to an order. The discount code must be
entered at checkout to receive the current promotion or discount.
Discounts cannot be combined with other offers.