Click on some of the most frequently asked questions below to see if we have your answer.
Questions about Boom products
Which Boom product should I use first?
Go for what attracts you the most.
If you want something shiny and playful, go for Boomstick Glimmer. If you want a multi-purpose cosmetic that makes you glow in just two minutes, go for Boomstick Color. Or, if you’re just looking for a very good moisturizer, go for Boomsilk—it comes in 2oz, 4oz and 8oz.
Boomstick Trio, our most popular product, includes Boomstick Color and Glimmer as well as Boomstick Glo, our compact moisturizer. With the Trio, you get the best of both worlds: makeup and skin care!
How do I wear foundation with Boom products?
Foundation was designed to even out your skin tone. However, you may have heard us say that powder-based foundation is not ideal for skin with natural texture. (Powdered foundation, blush, bronzer or eyeshadow can accentuate fine lines and wrinkles!)
If you’re planning to use a foundation, we suggest you choose one that's cream-based and matches your skin tone exactly. Apply a small amount to your face and compare it to the bare skin next to it. If you can’t tell the difference, you've found your match!
Here's how to use foundation with Boom products: Start with a moisturizer like Boomsilk, Boomstick Glo or Boom Cotton as a primer. Then, after your moisturizer has had a few minutes to do its work, apply your foundation over it. To wear Boomstick Trio with foundation, dab on Boomstick Glo first and allow to absorb for a few minutes. Next, apply your cream-based foundation and let it dry. Then, finish your look with Boomstick Color and Boomstick Glimmer. See more details about how to apply Boomsticks in our 10-minute makeup guide.
Does Boomstick Color work with all skin tones?
Absolutely. Boomstick Color was designed with a formula sheer enough to allow your own beautiful skin tone to shine through.
Experiment with different amounts of Boomstick Color to achieve a radiant, healthy glow, customized specifically for you. The best way to know for sure is to try it for yourself!
We guarantee all of our products—if you are not satisfied for any reason, we'll give you a full refund minus shipping.
Does Boomstick Color last all day?
Boomstick Color may not last all day—and that’s a good thing.
We use very light pigment in this product so it looks natural and real, like your own beautiful skin.
If we put more pigment in Boomstick Color, it might last longer... but lose its natural look and appear more cosmetic.
The glowing, natural look of Boomstick Color is intended to be refreshed throughout the day.
One fun aspect of reapplying is adding not only color, but a silky sheen that makes your skin look alive and invigorated all day long.
And don’t worry about using it too often—we designed Boomstick Color to be used three to four times a day.
Is Boom sold in any retail stores?
Boom is not sold in any retail stores. As a family-owned e-commerce business, the best place to buy our products is on the Boom Store.
If you’re concerned about buying cosmetics online, read on...
First, we have an incredible refund policy: we stand by our products 100%! If you are not completely satisfied with your order, we will give you a full refund minus shipping.
Second, we have all kinds of fantastic information about our products. Visit the Boom store where you can watch our videos, read about each product and check out the ingredients.
So you can be sure that what you see is what you get.
If you have any questions, please reach out to us by email, live chat or phone.
Do you have a sunscreen?
We have no plans to make a sunscreen. The ingredients that come in sunscreens are too controversial, and we’re not interested in using these ingredients in our products.
However, you can use Boom skin care with sunscreen. In fact, we recommend using a moisturizer like Boomsilk,Boomstick Glo or Boom Cotton before applying sunscreen to your face or body. This will nourish your skin while providing a mantle between your skin and your sunscreen. After allowing your Boom to absorb, you can add the sunscreen of your choice.
Are your products tested on animals, or do they contain any harmful ingredients?
We guarantee that all of our products and ingredients are cruelty-free and have not been tested on animals.
Also, our products are made without phthalates, parabens, binders or added ingredients.
We are very proud of the quality of our products and take the greatest care with selection and manufacturing.
If you have any questions, just reach out to us by email, live chat or phone!
Questions about shipping
What is the cost of shipping and why?
Within the continental United States, flat rate shipping is $4.95 and delivered in 4-8 business days. Priority shipping is available for $6.95 with delivery in 3-6 business days.
If you live in Alaska or Hawaii, we offer USPS first-class mail for $4.95 and USPS priority mail shipping for $7.95.
Please know that shipping is busier than usual this year. With many brick-and-mortar stores closing, people are shopping online more than ever. This is causing a worldwide slowdown in deliveries.
Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our checkout page accordingly. Once your order ships, you'll receive your tracking number.
When will my order ship?
Due to the closure of many brick-and-mortar stores in 2020, fulfillment centers and shipping carriers are busier than usual.
Please allow 1-4 business days for your order to process and ship, then the full estimated delivery window for receipt. Thank you for your patience and understanding.
Do you auto-ship products or offer subscriptions?
We do not auto-ship or offer any product subscriptions.
Order only what you want, when you want through our online Boom store or by phone.
Do you ship internationally?
Yes, we do! We are happy to offer convenient and cost-effective shipping to over 140 countries.* Orders are shipped from the U.S. and shipments are usually delivered within 1-2 weeks. However, due to ongoing effects from the pandemic and updates to the EU & UK customs procedures, shipments may experience delays and delivery may take 3-4 weeks after placing an order due to factors outside of our control. We thank you for your patience and understanding.
Shipping to Canada
We ship orders to our Canadian customers from Toronto with Canada Post Expedited Parcel for US$ 7.95.
Shipping to the UK & EU
We ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping as the seller for all orders to the UK under £135 and orders to the EU under €150.
Shipping to Switzerland
Customers in Switzerland will pay applicable import, duty and Customs fees as determined by your local government. These fees are due and collected by the carrier at the time of delivery. Since BOOM! does not set these fees, we are unable to provide an estimated amount.
Import duties and taxes
Customers outside of the U.S. and Canada will pay applicable import, duty, and Customs fees as determined by your local government. For most countries, these charges are collected at checkout. Orders are shipped from the U.S. and delivered to most countries in 1–2 weeks.
Prices are in USD
All prices are in U.S. dollars unless otherwise noted.
Questions about your shipment’s status? You can track your order through your shipping confirmation email. If you need additional help, our dedicated shipping team is online 20 hours per day to assist!
*Currently, we do not ship to: British Indian Ocean Terr., British Virgin Islands, Christmas Islands, Cocos (Keeling) Islands, Comoros, Congo–Kinshasa, Cook Islands, Curaçao, Falkland Islands, French Southern Territories, Grenada, Heard Island and McDonald Islands, Honduras, Iran, Libya, Mayotte, Montserrat, Nauru, Niue, Norfolk Islands, North Korea, North Macedonia, Palestinian Territories, Pitcairn Islands, Russia, Samoa, San Marino, Sint Maarten, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Syria, Timor-Leste, Tokelau, Tonga, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Vanuatu, Vatican City, Wallis & Futuna, Western Sahara
**Please note: Due to continually changing circumstances beyond our control, the list of countries we’re able to ship to is subject to change at any time. We’re sorry for any inconvenience this may cause.
Questions about beauty
How do I cover up my dark under eye circles?
A quick word about dark circles: a lot of us have them, and many of us are concerned about them.
Our #1 piece of advice: before you start trying to hide your dark circles, try to find out what’s causing them. Consult your physician. They might be caused by diet, allergies, lack of sleep—all kinds of things.
It’s funny because when our founder, Cindy Joseph, was a makeup artist in the 80s, she used to give her models dark circles on purpose! This smokey eye look was considered sexy—so you don’t have to feel bad about your dark circles!
But if you do want to hide them, we recommend you skip the concealer. It allows you to hide the circles, but you end up adding texture to your skin.
Instead, we suggest using a very light, creamy foundation. (That is until you get into agreement with how beautiful dark circles really are!)
How do I become a model?
If you’re looking to become a model—go for it baby! This is how you do it...
Get a couple of very simple photos: a headshot and a full-body shot. You can take them yourself or have a friend take them; you don’t need to spend tons of money on a professional photographer.
Wear very little makeup, don’t dress up and don’t pose. Be happy, be yourself... and smile!
Then, visit the websites of modeling agencies you’d like to submit to, find out how to submit your photos, then send them in. That’s it!
If they give you a call, maybe something will happen. If they don’t, you say, “Oh well!” and keep on walking through life being your amazing self.